Hair & Square accepts items for return or exchange of items within 30 days of original purchase.
Return or exchange items must be in their original packaging, unused and undamaged with the original receipt.
All returns must be approved and please note that restocking fees may apply.
Some return restrictions apply as specified below:
- Unsellable Product: Credit will not be given for unsellable product. Unsellable product includes, but is not limited to: product with price tags or other stickers, product with marker or pen writing, defaced product and discontinued product.
- Damaged Product: Credit shall be issued to the customer for damaged product only upon verification by an authorized Hair & Square representative. A customer receiving damaged product in shipping must contact us within 5 business days from the date of invoice. We do not accept any leaking product. In the case of a damaged product that is leaking, we will credit or replace the product at the discretion of the customer upon proof of damage.
- Discontinued Product: No credit shall be given for the return of discontinued product.
- Seasonal Product: No credit shall be given for the return of seasonal products, such as Holiday, Father’s Day, Mother’s Day, Back to School, Breast Cancer Awareness, etc.
- Special Promotional Product: No credit shall be given for the return of special promotional products, including but not limited to, manufacturer pre-packed promotions or any pre-labeled products with special manufacturer pricing. A Restocking charge of 20% of the invoiced price shall automatically be charged for any return and any special order that is returned or rejected.